If you cannot sign a training

Find the message you see on the Training sign-offs page below. A banner at the top concerns the whole page. A notification appears after you select Sign or Reject in the dialog, and closes by itself after a few seconds.

Your account has no active identity, so it cannot sign. Contact Safety AZ to complete it; the trainings below stay waiting until then.

This banner means that your account cannot sign or reject trainings yet. Each row's Sign button is disabled, and in the dialogs the fields and the Sign and Reject buttons are disabled too, so nothing can be sent.

Contact Safety AZ to complete your account. Until then, a colleague whose account does not show this banner can sign these trainings.

Some sign-offs could not be loaded. The list below may be incomplete, and a signature shown as "—" could not be read. It is not a statement that nothing is waiting.

The page could not read every signature. The Employee and OHS provider entries in Signatures may then show an hourglass, as a pending signature does. Hover over one: it shows — instead of the state.

If the list itself could not be read, it is replaced by Sign-offs are temporarily unavailable.

Reload the page later. Until then, the list and its counts may be incomplete, and an empty list does not mean that nothing is waiting. You can still sign the trainings that are listed.

Sorry, you did not write the name correctly in the field above.

The name you typed in Full name does not match the name on your account, so nothing was signed or rejected. The dialog has closed, and a reason typed for a rejection is not kept.

Under the field, the line Type your name as it appears on your account: ends with your name in bold. Open the dialog again and type that name. Capital letters and extra spaces do not matter, and ş and ţ count the same as ș and ț. Any other difference does not match, including a letter typed without its diacritic.

You are not allowed to sign this training.

Your account was refused permission to sign or reject the training named at the start of the notification. Ask a colleague to sign it, and contact Safety AZ if the refusal continues.

This training was already signed, or is not ready to be signed.

For that training, the employer's signature is already recorded, the training is not completed, or the sign-off changed while your decision was being recorded, for example because a colleague signed it at the same moment. A signed training cannot be rejected either.

A warning such as 1 selected training is no longer waiting for your signature. has a similar cause, found just before sending. That training was skipped; this is not an error.

Reload the page. To check where the training stands, see how to follow your employees' training progress.

The sessions service did not record the signature. Please try again.

That training may not have been signed: the service was unavailable or busy, or did not confirm the signature. Reload the page. If the training is still in the list, sign it again; if it is gone, the signature was recorded.

If the page could not check which trainings were waiting just before signing, it sends nothing and shows Sign-offs could not be loaded, so nothing was signed. Please try again. Wait a moment and try again.

The training is not in the list

A training is listed once the employee has completed it, and leaves the list once the employer's signature is recorded. When the list was read and nothing is waiting, it shows Nothing is waiting for your signature.

If the search box or the Pending or Rejected filter above the table hides every row, the table shows No items match your search or filters. Select Clear search and filters to see the whole list again.

To check whether the employee has completed the training, or whether the employer's signature is already recorded, see how to follow your employees' training progress.

Other messages